It has been reported that some virus scanners make an alert during download of EasyCopy for UNIX (compressed archive). In the cases we know about it has not been possible to trigger an alert after the download is complete, and it has not been possible to reproduce the problem after upgrading the virus definitions to a newer version.

All software you can download has been carefully examined for virus using the newest anti-virus software from recognized vendors, and our servers are also contantly monitored by anti-virus software.

The problem is well known by many software manufacturers. Often a virus is detected by recognizing a certain bit pattern. The same bit pattern can of course also by chance appear in other files, and the probability for such a coincidence cannot be disregarded in tar.gz files of the size we are talking about here.

The vendors of anti-virus software do their best to avoid these false alerts. When a virus has been known for a while one can often identify it more precisely. This is why most false alerts disappear when a newer version of the virus definition file is installed.

There is not really a solution to the problem. But if you get a virus alert when you download from us, you can help us (and the manufacturer of you virus scanner) a lot by sending us information about it, and we will take immediate action! Contact us

Why will the download page complain about missing information ?

You must complete all fields labelled "required" with relevant information. When you press the proceed - button on the download page you should proceed to the next step of the download procedure.

If you forgot one or more required fields you will get a message about the missing information.

We test all our web pages against the commonly used browsers that account for 99% of the traffic, and particularly those pages that interact with scripts are tested most carefully before they are published.

However, we know about a few cases where things did not work as expected:

There are problems with Netscape version 6 that forced us to change the logic of our download page.
We have also found that Sun's HotJava browser does not support JavaScript in a way that can coexist with Netscape, Internet Explorer, Opera, etc.
There might well be other cases we don't know about. Please contact us if you run into this or similar problems. Check also this page if you have difficulties accessing our site.

I download EasyCopy but I get a much bigger file than expected, and it cannot be gunzip'ed

Some web-browsers try to be helpful and decompress .gz files automatically. Unfortunately they do remove the .gz extension, so you are left with a very confusing view, namely a compressed archive which is, maybe, 70 MB in stead of the 24 MB you expected, and gunzip even tells you that the file has a wrong format!

Your browser has most likely played this game if you experience those symptoms.

However, the problem is easily cured. Just review the installation instructions (replace product in the file name with the real name):

su root cd /usr/tmp/easycopy gunzip product.tar.gz tar xvf product.tar ./install (you need root access for installation)
(or whereever you downloaded to)
(uncompress)
(extract archive)
(start intallation)

Now, that you know what the problem is, it is also easy to see what you should do in stead:

su root cd /usr/tmp/easycopy mv product.tar.gz product.tar tar xvf product.tar ./install (you need root access for installation)
(or whereever you downloaded to)
(skip uncompress, but remove extension)
(extract archive)
(start intallation)

EasyCopy for UNIX

I have an image file. How do I easily see its properties ?

You get a very brief description when you browse through images in the File Open dialog:

Fileinfo in the Open File Dialog

You can get more details by using EasyConvert from the command line and include the -info option. The -info option gives you a compressive breakdown of the image details:

$ ecconv -info test.xwdFile 
 
File Name:         /usr/local/easycopy/test.xwd
Image File Type:   xwd - XWD X-Windows Raster Image Format
                   Palette image (256 entries) RGB
                   (8 bits per color)
Dimensions:        640x480
Aspect Ratio:      1.000000
File Size:         310409 (Raw: 307968)
Compression Ratio: 1.0 : 1
Orientation:       Normal

What is the difference between Print Queue Processing and Direct Processing ?

When you install a new printer in EasyCopy you are faced with a number of decisions you have to make. One is the choice between Print Queue Processing and Direct Processing, another is the choice between using an existing print queue and creating a new print queue.

System administrators often prefer to use an existing print queue that can be used by EasyCopy together with previous applications. Administrators also often prefer Print Queue Processing because it provides a more effective spooling. The trouble is that these two preferences make a bad combination!

To resolve this conflict we suggest that you estimate the advantages of Print Queue Processing higher than the disadvantage of creating new print queues.

Print Queue Processing vs. Direct Processing

Print Queue and Direct Processing with EasyCopy

Print Queue Processing means, that you install ecprint as a filter in the print queue; in this case EasyCopy sends the original image file (together with a header containing options) to the print queue, and the printer specific output file is created only when this print queue filter is started by the UNIX system.

Direct Processing means that EasyCopy itself starts ecprint to create the printer specific output file that is sent to the print queue and transparently transmitted to the printer.

This is done as a user task and may thus give an immediate delay.

The advantage of Direct Processing is that the print queue need not be an EasyCopy print queue; it can be an existing print queue established by other procedures.

The disadvantages compared to Print Queue Processing are:

It requires more disk space for spooling
It must be performed on the local host (Print Queue Processing may offload the work to a remote server).
It requires resources immediately (Print Queue Processing can run as a background task with lower priority).

Print Queue Processing offers the further advantage that print queue processing allows that a file in any of the supported formats, including PostScript, text (if ASCII-to-PostScript filter is available), and images, can be handled with the lp or lpr command. Most applications are configured to use lp/lpr for printing. With Direct Processing each file must be sent individually from the Graphical User Interface or by explicit use of the command line interface for ecprint.

How do the users in my network get easy access to EasyCopy installed on a server ?

When EasyCopy is installed on a server the traditional way to access the software for remote users is to login to the server (rlogin) and then start the program.

Often one forgets to include the -display option with the result that nothing happens on the user’s display while the graphical user interface is opened on the server’s monitor.

It is much easier, however, to make a local script on the remote workstation, and let this script take care of remote login and set up the correct display. Then it all looks like starting a local application (except, of couse, that the user can only see the local file system if this has been exported and is mounted on the server).

An example of a such a script for remote use of EasyCopy is given here.

Example of script for remote access

#!/bin/sh
xhost myserver
rsh myserver ecx -display `hostname`:0.0 $*

Substitute myserver with the name of the server on which EasyCopy is running. The remote workstation is automatically substituted for `hostname`.

The script can be placed in a shared directory. You can make the script accessible for those users for whom you have bought EasyCopy display licenses and put it on these users' path.

It is required that the user has a home directory on the server.

The script can work without prompt for password if that home directory contains an .rhosts file which tells from which nodes the user can login without being prompted for a password.

EasyCopy has no driver for my PostScript printer. Can I use another driver ?

EasyCopy provides the choice of these generic PostScript drivers:

Generic PostScript Level 1 (Encapsulated PostScript)
Generic PostScript Level 1 (Letter, Legal, and ISO A4)
Generic PostScript Level 1 (B-size and ISO A3)
Generic PostScript Level 2 (Encapsulated PostScript)
Generic PostScript Level 2
Generic PostScript Level 3

You also have the option of installing a PPD (PostScript Printer Description) file yourself. This is decribed in the EasyCopy manual. PPD files are normally distributed together with the printer by the manufacturer.

In some cases you must install the manufacturer's PostScript printer driver on a Windows computer in order to get hand on the PPD file. In other cases you can find it in clear text on the installation media you get with a printer or you can download it from the nmanufacturer's web site.

Warning Some PPD file are made exclusively to work together with a platform specific driver, so there is no guarantee that a PPD file intended for a Windows printer driver will work with EasyCopy on a UNIX platform.

If you find a PPD file for a new printer, and it does not work with EasyCopy, you are encouraged to send it to our technical support; we will then consider to include a modified version that works with EasyCopy in the next release. In the meantime you can get most of what you need by uswing a generic driver.

EasyCopy for Windows

Installation fails with message "Error loading type library/DLL"

This most common reason for this error is that stdole32.tlb is missing from your system. This file is essential for InstallShield to complete installation (or uninstallation). It is part of all 32 bit Windows versions, and should never be removed.

If you get this problem there will be many other applications that you cannot install or uninstall.

The problem is neither caused by EasyCopy, nor by InstallShield. Most likely the file has been removed during unistallation of another program (not any uninstaller complies to Microsoft's standards!)

If you cannot locate stdole32.tlb in you Windows system you must reinstall it. You can copy it from another computer, or extract it from you Windows CD.

Why cannot I see any Online Help ?

Version Note: Information below applies to older versions of EasyCopy. The problems decribed do not exist with EasyCopy 7.2 which comes with its own Help Viewer.

The online help in EasyCopy for Windows is using Microsoft's HTML Help Viewer.

The Help Viewer requires that Microsoft Internet Explorer version 3.02 or later is installed on your system. We recommend at least version 4.

Many Windows NT systems are by default installed with IE 3.00, and the Help Viewer will not work. This problem is normally detected - and cured - during installation of EasyCopy by running a program hhupd.exe which is provided by the installer program.

If a version older than IE 3.00 is installed - or if Internet Explorer is not present at all on your system - running hhupd.exe will not change anything. In this case you must install Internet Explorer (freely available for download from Microsoft).

Note: This use of Internet Explorer does not restrict your freedom to use any browser you like for surfing the Internet.

Why is the graphics missing when I print Online Help ?

Version note: Information below applies to older versions of EasyCopy. The problems decribed do not exist with EasyCopy 7.2 which comes with its own Help Viewer.

If you select the option "Print the selected heading and all subtopics" in order to print multiple help topics as one document you will find that some of the illustrations are missing.

This is a known problem in Microsoft's Help Viewer (Internet Explorer). Refer to this description given by Microsoft (see also note below).

If you print a only single topic at a time you will not get the problem.

Note: Microsoft has solved this problem in Internet Explorer version 6.0.

Utskrift av bilder

EasyCopy förser dig med kraftfulla verktyg för utskrift av högkvalitativa bilder i färg av bildskärmsbilder eller importerade bilder. Den innehåller verktyg för att enkelt skapa, konfigurera och underhålla utskriftsköer och understödda skrivare.
Läs mer om Utskrift av bilder

directVIEW

Visa och skriv ut rasterfiler enkelt och snabbt.
Läs mer om directVIEW

directCONVERT NT

Skrivardriver för Windows som skapar multipaged TIFF-filer direkt från varje applikation.
Läs mer om directCONVERT NT

directMON NT

Dirigera om utskrifter av din Windows printserver till fil, FTP server eller till ett valfritt program.
Läs mer om directMON NT